L-06Support
Support
We respond to every email within one business day (Cluj-Napoca time).
Email us
- Product & account support: team@doyna.ai
- Security disclosures: security@doyna.ai — please coordinate disclosure with us before going public.
- GDPR / data subject requests: team@doyna.ai
- Sales / demo: contact form
Response times
- Product / account: one business day
- GDPR access / deletion requests: up to 30 days (Art. 12 GDPR)
- Security disclosures: acknowledgement within 48 hours
- Critical incidents affecting your tenant: 72 hours from confirmation (GDPR Art. 33)
Common questions
- Delete my account. Open Settings in the Doyna mobile app → Delete Account, or visit doyna.ai/delete-account.
- Export my data. Email team@doyna.ai with the subject “Data access request”.
- Request a DPA. See /dpa.
- List of subprocessors. /subprocessors.
Our entity
Doyna is operated by Aetherion AI SRL, CUI 52496790, Str. Iugoslaviei nr. 48, Cluj-Napoca, Romania. For postal correspondence, contact team@doyna.ai for the registered address.